When Steve Ritchie took over as the CEO of the Papa John’s pizza chain, he had a difficult task facing him. He had to return the company to a positive image with the employees and with members of the pizza buying public. As part of his efforts to re-connect with the people at Papa John’s, Steve Ritchie decided to visit Papa John’s restaurants throughout the United States. He wanted to know what was on the minds of the employees and the franchise owners. He wanted to know what customers had been saying to the Papa John’s people in many parts of the country.
Among the cities that Steve Ritchie visited on his listening tour were Detroit, Dallas and Atlanta. One thing that Mr. Ritchie found out was that in many Papa John’s restaurants, the employees and the owners are like one big family. They care about each, and they all care about the community that they are a part of. They want the best for the people that come in and order pizzas.
Steve Ritchie Papa Johns discovered that in the restaurants that he visited, everyone wants to put the past behind them. Both the owners and the employees are committed to moving Papa John’s forward. They want the company to have an even better future.
Steve Ritchie is going to continue to go to restaurants and listen to what his people are saying. He wants to know how the company can improve and make the changes that are necessary for Papa John’s to be the best company that it can be. Mr. Ritchie is committed to putting people first at Papa John’s (@PapaJohns). In fact, he has come up with a guiding principle that incorporates the letters PAPA. For Steve Ritchie and the leadership at Papa John’s, People Are Priority Always.
As Papa John’s move ahead, Steve Ritchie continues to state that Papa John’s isn’t about any one person. The company is about everyone who is associated with it from management, to employees to customers. View Steve Ritchie’s career history here.